Privacy Policy

This Privacy Policy explains how we use any personal information we collect about you

What information do we collect about you?
We collect basic personal information from you such as name, address, contact number etc and record details of the assessment/treatment as per our legal obligations and to assist with the smooth running of the clinic

How will we use the information about you?
This information is to enable us to provide physiotherapy treatment and is held on our computer database as well as on paper records. These are kept for a period of 8 years following conclusion of treatment, children’s records are kept until they are 25/26 years of age then destroyed, as per our legal requirement. We will only contact you regarding your treatment / appointment if you have consented to us using your personal details in relation to your treatment. You may opt out anytime by speaking to the receptionist. You have a right to complain to the ICO if you feel there is a problem in the way we handle your data.

Access to your information & correction
You have the right to request a copy of information we hold about you and your physiotherapy records. Please speak to a receptionist. We want to make sure that your personal information is accurate & up to date, so on a new assessment we request you check and complete our Patient Details form or by speaking to reception you can ask us to correct anything that you think is inaccurate.

We do not use any information you give us for marketing purposes or sell your information onto other companies.

Changes to the Privacy Policy
This policy was last updated in April 2018

Contact us
If you have any questions about our privacy policy or information we hold about you please speak to a receptionist.