Privacy Policy

PRIVACY POLICY

PhysioPoulton Susan Walker Physiotherapy Ltd provide private physiotherapy services to members of the public. This Privacy Policy explains how we use any personal information we collect about you.
Topics:
• What information do we collect about you?
• How will we use the information about you?
• Access to your information & correction
• Marketing
• Changes to the Privacy Policy
• Contact us

What information do we collect about you?
We collect personal information about you when you contact us regarding physiotherapy treatment or are referred by your GP /Medico legal Company/ Health Insurance.

How will we use the information about you?
This information is to enable us to provide physiotherapy treatment and to allow us to complete your physiotherapy records only and is held on our database. Paper records are kept for a period of 8 years following conclusion of treatment, children’s records are kept until they are 25/26 years of age then destroyed.
We may occasionally need to call you regarding a change of appointment date or time or about your treatment. We will only contact you regarding your treatment/ appointments if you agree to this on our consent form, or if you request a physiotherapist to call you.
If you have consented to us contacting you regarding your treatment or appointments, you may opt out anytime by speaking to reception. You have a right to complain to the ICO if you feel there is a problem in the way we handle your data.

Access to your information & correction
You have the right to request a copy of information we hold about you and your physiotherapy records. Please speak to reception. We may make a small charge for this service.
We want to make sure that your personal information is accurate & up to date, so on a new assessment we request you check and complete our Consent to Treatment form or by speaking to reception you can ask us to correct anything that you think is inaccurate.

Marketing
We do not use any information you give us for marketing purposes or sell your information onto other companies.

Changes to the Privacy Policy
This policy was last updated 24th November 2017

Contact us
If you have any questions about our privacy policy or information we hold about you please speak to reception.